Presales Service

1. Customers can get detailed information about our company and products through many different platforms.

2. Customers are welcome to send us inquiries to get more information about our products and services in time and we will respond in 24 hours.

3. As per customers' needs, we recommend customers suitable products and marketing mode or business mode.

4. GENKX will discuss with clients upon the delivery time and the shipping manner.

5. Business policy illustration after cooperation.

6. After-sale service illustration after cooperation.

During Production Service

1. Once customers place order, we will update them with production state every week.

2. GENKX give customers feedback about shipping information in time.

3. Some required files and materials will be delivered to users along with the product.

4. Other necessary technical assistance is offered without any delay.

After-sales Service

1. In order to ensure better after-sale service for end users, we will manage our clients effectively and offer technical training. We will also assist our distributors to build local marketing and service net and setup wild after-sale service sites.

2. GENKX will provide technical assistance in time.

3. Through cooperating with distributors, we will setup accessory warehouse to provide after-sale accessory in time.

4. Distributors and clients are welcome to send maintenance personnel to our company to get technical training, including mechanical and electric fixing.

5. GENKX will continuously setup more after-sale service sites.